Last update on 18 June 2025
Please read these General Terms and Conditions carefully, as they set out your and our respective rights and obligations. Once you begin your Tour, by default, you accept these terms and conditions.
These are the general terms under which tour operator SIA “i-Dā” (hereinafter represented with the brand name Baltic Nature Adventures) offers tours and other travel experiences (hereinafter “Tours”).
By booking and paying your deposit for a Tour, you are entering into this Participant Agreement with Baltic Nature Adventures. Please read these terms carefully before making a deposit or payment for a Tour. These terms may be supplemented by additional specific terms and conditions specific to your Tour, including Package Travel Contract, Day Tour Contract, and Custom Tour Contract (hereinafter referred to as “Specific Terms and Conditions”). In the event of a conflict between General Terms and Conditions and Specific Terms and Conditions, the Specific Terms and Conditions will apply.
Once Baltic Nature Adventures confirms your booking, the contract consisting of General Terms and Conditions and/or Specific Terms and Conditions is made between Baltic Nature Adventures and you. Baltic Nature Adventures will only confirm your booking once it has received full payment for your tour, unless specified differently for a specific Tour.
1. Booking
Booking with Baltic Nature Adventures can be done online (via internet domains https://balticnatureadventures.com, https://idaadventures.com, www.escaperies.com), by email, phone, in person, or via an agent. Once the payment is made, your booking confirmation will be emailed to you. This is your confirmation of booking. This should be printed and/or saved for your reference.
Once you begin your Tour, you accept and abide by the General Terms and Conditions and the Specific Terms and Conditions (if such apply).
Baltic Nature Adventures accepts no responsibility for incorrect email addresses or failure to deliver email. If your confirmation does not arrive on time or at all, you must ask Baltic Nature Adventures to resend the email confirmation of the Tour you have booked and paid for.
All emails to Baltic Nature Adventures should be sent to: i-da@i-da.lv
All online bookings, as well as bookings made by email, phone, in person, or through an agent, will be confirmed via email.
Baltic Nature Adventures reserves the right to sell any places reserved without full payment or a deposit.
It is the responsibility of the passenger to check the accuracy of dates and times booked upon receipt of their travel documents.
2. Insurance
There is no travel insurance cover included in the price of Baltic Nature Adventures Tours.
Baltic Nature Adventures takes no responsibility for any injuries or loss incurred before, during, or after the Tour. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money, and public liability before you travel. Baltic Nature Adventures reserves the right not to accept or to cancel your booking unless you have arranged satisfactory insurance.
Baltic Nature Adventures takes no responsibility for theft, loss, or damage to personal belongings at any time during the tour.
3. Cancellation
You are entitled to a full refund for our one-day Tours only if you give Baltic Nature Adventures a minimum of 48 hours’ notice of your intention to cancel before your respective Tour.
For package tours and custom-made tours, please refer to the Specific Terms and Conditions for the cancellation policy.
If you cancel your Tour, you can choose to change it to another date (subject to availability).
If you are late for your Tour or are a no-show, you will be fully charged for the Tour that you have booked.
Baltic Nature Adventures needs a minimum number of people, as set out for each specific Tour, to operate the Tour.
We may cancel the Tour due to inappropriate weather conditions, illness of tour guides, pandemic outbreaks, or other circumstances beyond our control, in cases when a safe, smooth tour operation cannot be guaranteed. In such cases, Baltic Nature Adventures will inform you as soon as possible, and you will receive a full refund within 14 (fourteen) days. However, any payment transfer fees, cancellation charges, penalties, etc., that have already been paid or must be paid for services not provided because of the cancellation, will be deducted from your refund.
4. Changes by Us
Baltic Nature Adventures reserves the right to change its itineraries at any time and at its discretion, following the Special Terms and Conditions where applicable. As professionals, we will endeavor to avoid such changes and, if necessary, will substitute alternative arrangements of comparable monetary value.
We reserve the right to alter the Tour itinerary in the event of circumstances outside our control.
We may apply surcharges for private tour requests.
We are constantly striving to improve our tours. If new attractions become available that we feel will enhance your experience, Baltic Nature Adventures reserves the right to include them in your best interest.
We also reserve the right to decrease the price of tours at any time.
We reserve the right to amend information in our public domains at any time.
We reserve the right to cancel a Tour if there is an insufficient number of participants to operate the Tour.
5. Travelling
You must obey the laws of the Republic of Latvia and any other destination, as well as the laws of the European Union, while traveling in Latvia and any other destination included in our Tours. Baltic Nature Adventures asks you to respect local customs, nature values, and the environment, and follow the principles of sustainable travel. Failure to do so may result in your removal from the Tour without any refund. The Tour representative will decide on your further participation in the Tour, and their decision will be final.
Your appointed Baltic Nature Adventures Tour Guide may need to make a decision in the interest of safety. It is a condition of all bookings that you comply with the authority and decisions of our representatives. If you fail to do so, or if your presence disrupts the general enjoyment and well-being of other participants, Baltic Nature Adventures reserves the right to remove you from the Tour without refund or compensation. We do not take liability for the behavior of other participants.
You are responsible for arriving at the arranged meeting points on time. We are not liable for delays or missed connections.
6. Your Obligations and Responsibilities
You must inform us in writing of any medical condition requiring attention or medication before your Tour begins.
It is your responsibility to have all necessary visas, passports, permits, and certificates for your selected itinerary, as well as vaccinations and compliance with all applicable laws.
During your Tour, your guide may take photos or videos (as part of a group), which may be used for our website, social media, marketing, or promotional materials without further consent or compensation.
By booking or contacting Baltic Nature Adventures, you agree to our Privacy Policy, which is considered an intrinsic part of these General Terms and Conditions.
You are responsible for any damage or loss caused by you. Full payment must be made directly to the accommodation provider or supplier. Failure to do so may result in claims being made against you, including legal costs.
You must respect the rights of local residents near any tour stops.
7. Complaints
If you wish to make a complaint, please inform your Baltic Nature Adventures representative immediately. If the issue is not resolved during your trip, submit a written complaint within 30 days after the Tour. Complaints made after this period will not be considered. We will handle your complaint with courtesy and respect.
8. Weather Conditions
Baltic Nature Adventures cannot be held responsible for weather conditions. Tours cannot be cancelled or amended by you based on the weather. We accept no responsibility for how weather conditions may impact itinerary delivery.
However, Baltic Nature Adventures reserves the right to cancel a Tour due to severe weather if we deem it necessary. In such cases, you are eligible for a full refund.
9. No Smoking Policy
Smoking is not permitted on any Baltic Nature Adventures vehicles.
10. General
General Terms and Conditions and Specific Terms and Conditions may only be amended in writing by a duly authorized officer of Baltic Nature Adventures.
These Terms and Conditions, and all matters arising from them, are governed by Latvian and EU law. Disputes shall be resolved by the courts of the Republic of Latvia.
Any agreed amendments to the General or Specific Terms must be confirmed via email from i-da@i-da.lv.
We strive to ensure the accuracy of all published content, but Baltic Nature Adventures is not responsible for typographical errors or changes resulting from unforeseen circumstances.
Baltic Nature Adventures, formerly “i-Dā Adventures,” is the legal successor of SIA “i-Dā.” These Terms apply to services previously sold under the former brand.
Baltic Nature Adventures is operated by:
SIA “i-Dā” (Ltd.)
Rožu iela 2-14, Babīte, Babītes pagasts, Mārupes novads, LV-2101
Tel: +371 26415686
www.balticnatureadventures.com
i-da@i-da.lv